ong66 Privacy Policy

This Privacy Policy ("Policy") is issued by ong66 ("we", "platform", "ong66") and applies to all users who access the ong66 website or use the services we offer, including slots, live casino, sports betting and baccarat. By registering an account or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms in this Privacy Policy.

We take our responsibility for the privacy and security of your personal data seriously. We work to ensure that every piece of information we collect is handled with care, stored securely and used only for legitimate purposes in line with the international licensing we hold.

1. Information We Collect

To allow you to use the ong66 platform safely and smoothly, we collect several categories of personal information, depending on how you interact with our platform:

Account Registration Information

• Full name as stated on your official identification document (MyKad)
• A valid and active email address
• A mobile phone number registered in Malaysia
• Your chosen username and password
• Date of birth for age verification purposes (21+)

Financial and Payment Information

• E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) used for deposits or withdrawals
• Bank account information for transactions via FPX Online Banking or DuitNow
• Crypto wallet address for USDT, BTC or ETH transactions
• Deposit and withdrawal transaction records

Identity Verification Information (KYC)

• Copy of a valid MyKad or passport
• Proof of address (bank statement, utility bill)
• Selfie photo for facial verification

Technical and Usage Information

• IP address, device type, operating system and web browser used
• Login logs and account activity logs
• Game session data and betting history
• General geographic location based on IP address

2. Purpose of Use of Information

The personal information you provide to ong66 is used specifically for the following purposes:

• Opening, verifying and managing your account on the ong66 platform
• Processing deposits and withdrawals via your chosen payment method
• Verifying your identity to meet KYC and AML compliance requirements
• Providing access to all games and services available on ong66
• Managing welcome bonuses, VIP cashback and other promotional offers you are eligible for
• Contacting you regarding account issues, transaction confirmations or service updates
• Sending promotional information via email or message, provided you have given consent
• Detecting and investigating suspicious activity, fraud or breaches of the terms of use
• Fulfilling legal obligations and requirements of relevant authorities
• Improving the user experience through analysis of platform usage patterns

3. How We Protect Your Information

The security of your personal data is ong66's top priority. We implement a range of technical and organisational measures to ensure your information is always protected:

• Data Encryption: All communications between our platform and your device are protected using SSL encryption protocols. Sensitive data such as passwords is stored in hashed form that cannot be decoded.
• Firewall and Monitoring: Our systems are equipped with high-grade firewalls and intrusion detection systems that operate around the clock to detect cyber threats.
• Internal Access Controls: Access to players' personal data at the internal level is restricted to authorised staff only, based on a need-to-know basis.
• Regular Security Audits: We conduct periodic system audits and vulnerability assessments to identify and address any weaknesses before they can be exploited.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.

While we take all reasonable precautions, no system can be guaranteed to be 100% secure. You are also responsible for keeping your account secure by not sharing your password with anyone.

4. Sharing Information with Third Parties

ong66 does not sell or disclose players' personal information to third parties for marketing or commercial purposes. However, there are certain situations where sharing information is necessary for platform operations:

• Payment Providers: Transaction information is shared with payment service providers such as DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and the crypto platforms you use, solely to process your payments.
• Game Providers: Minimum game session information is shared with game software providers such as PG Soft, Pragmatic Play, JILI and Spribe to ensure continuity of gameplay.
• Statutory Authorities: We will disclose information to legal authorities or enforcement bodies if required by law, warrant, or a valid court order.
• Technical Service Providers: Third parties that assist us with technical platform operations (such as cloud computing and analytics) are subject to strict confidentiality agreements.

5. Cookies and Tracking Technologies

ong66 uses cookies and similar tracking technologies to improve platform functionality and user experience. The following are the types of cookies we use:

• Essential Cookies: Required for basic platform operations, including login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Allow the platform to remember your preferences such as language, display settings and login information for ease of use.
• Analytics Cookies: Collect anonymous information about how players use our platform to help us improve our services and user experience.
• Marketing Cookies: Used to show more relevant advertisements and promotional offers based on your interests. You may choose to opt out of these cookies.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the ong66 platform.

6. Data Storage and Transfer

Your personal information is stored on secure servers operated under the control of ong66 or accredited cloud service providers. Data retention periods are as follows:

• Active account data is retained for as long as your account remains active on the ong66 platform
• Financial transaction records are retained for the period required by legal and licensing compliance requirements
• After an account is closed, information required for AML and KYC compliance is retained for the period specified by the relevant regulatory body
• Technical logs and usage data are retained for a shorter period for troubleshooting and security purposes

As a platform operating under international licensing, your data may be processed or stored outside Malaysia. In such situations, we ensure that equivalent or higher data protection standards are fully observed.

7. Your Rights as a Data Owner

As a player registered with ong66, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request that we update it.
• Right to Erasure: In certain situations, you may request that we delete your personal information, subject to our legal obligations.
• Right to Restrict Processing: You may request that we limit how we use your information in certain situations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to request a copy of your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the ong66 support team via live chat or email. We will process your request within a reasonable period once your identity has been verified.

8. Policy on Minors and Age Restrictions

ong66 is an online gambling platform intended exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from any individual under the age of 21.

If we find or become aware that we have inadvertently collected information from an underage individual, we will take immediate action to delete that information and close the account in question. Any winnings accumulated while an underage account was active will be forfeited.

Parents or guardians who discover that their child may have registered an account at ong66 without their knowledge are urged to contact us immediately via live chat or our support email.

9. Changes to This Privacy Policy

ong66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. Any material changes will be communicated to you through the following means:

• A clear notice on the ong66 platform's main page
• A notification sent to the email address registered to your account
• A pop-up or notification banner upon login that requires your acknowledgement

The "Last updated" date at the top of this document always reflects the current version of the Privacy Policy. We encourage you to review this Privacy Policy periodically. Continued use of the ong66 platform after a policy change takes effect will be considered your acceptance of the updated version.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how ong66 handles your personal information, please do not hesitate to contact our customer service team, available 24/7 through the following channels:

We are committed to responding to all privacy-related inquiries seriously and within a reasonable time. For more complex matters involving data rights or formal complaints, please include full details in your email so we can process your request more quickly and accurately.